Shipping policy

Last updated: 07/30/2026

Thank you for shopping with Tool Roam. Below is everything you need to know about how we process and ship your order.

Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive an order confirmation email as soon as you place your order, and a separate email with tracking information once your order ships.

Shipping Time

Once processed, most orders arrive within 5–12 business days. Some items may take up to 20 business days depending on product availability and fulfillment location.

Please note: delivery estimates are not guaranteed and may vary due to carrier delays, weather, high order volume, or other factors outside our control.

Shipping Costs

Free standard shipping on orders over $50
Flat rate shipping of $9.99 on orders below that amount

(Adjust these numbers once you've finalized pricing and margins — a free-shipping threshold is a proven way to increase average order value.)

Multiple-Item Orders

If you order more than one item, they may arrive in separate packages and at different times. This is normal — our products are sourced from a network of trusted suppliers, and each item ships individually to reach you as quickly as possible.

Order Tracking

Once your order ships, you'll receive a tracking number by email. Please allow 2–5 days for tracking information to update after you receive it.

Shipping Destinations

At this time, we ship within the United States only. We hope to expand to international shipping in the future.

Incorrect Addresses

Please double-check your shipping address at checkout. Tool Roam is not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an address error, we'll reach out to arrange reshipment, which may include an additional shipping fee.

Lost, Delayed, or Damaged Packages

If your order hasn't arrived within the estimated delivery window, or arrives damaged, please contact us at contact@toolroam.com with your order number. We'll work with you to track down your package or arrange a replacement.